Welcome to the Victory Housing Trust Web Site
Repairs Freephone:
The Victory Charter
Victory Housing Trust is currently developing a new set of promises to our residents, which is known as the Victory Charter. We will be consulting with our residents over the coming months (December 2009 - February 2010) to decide the content and priorities of the Victory Charter.
During this consultation all residents will be invited to vote upon the content and priorities of the Victory Charter, which will ensure that the Victory Charter reflects the needs and priorities of our residents.
For more information on the Victory Charter Click here.
New Responsive Repairs Contractor
We are pleased to announce that following an extensive contractor selection process, the Jeakins Weir company have been selected to deliver Victory's responsive repairs service from 1st April 2010. Jeakins Weir are now preparing to commence work for Victory on 1st April. More news on this will follow over the coming weeks.
Who we are
Victory Housing Trust (formerly North Norfolk Housing Trust) is a registered provider of social housing which owns and manages over 4,700 properties in the North Norfolk area. We employ 80+ staff and have offices located in North Walsham and Fakenham and serve over 10,000 residents. Our corporate plan describes our vision, our mission and our objectives.
Audit Commission Inspection
Victory Housing were formally inspected by Audit Commission inspectors in October 2008. The inspectors report has just been published and rates Victory as delivering a one star (fair) service currently, and as having "Promising Prospects" to improve services over time. For more information about the inspection, the report and to see the report in full please click here.
"Victory have moved"
In January 2009 we relocated from our existing Cromer office, and our existing North Walsham office, to new premises in North Walsham. Our new address is:
Victory Housing Trust
Cromer Road
North Walsham
NR28 0NB
Our Cromer office and our original North Walsham office are now closed, but our main contact number, 0845 3006648, and our Repairs freephone number, 0800 371860, remain unchanged, and our Fakenham office remains open as normal.
Our services
You can use our website to find out more about our housing services, including information on how to pay your rent and to obtain housing benefit and arrears advice. You can find out how we approach anti-social behaviour, you can report a repair or make a complaint. You can also find out who to contact at Victory should you need to.
Our publications and forms page includes our Residents Handbook (a key source of information for residents) as well as copies of our newsletters.
Our forms page contains various forms that you may need, such as applying for a mutual exchange or changing the way that you pay your rent.
We welcome the involvement of our residents in helping us to design and improve the services we deliver. If you are one of our residents and would like to get involved please see our resident involvement page which explains the options and opportunities around getting involved.
We do our best to provide you with an excellent service. Our customer service standards tell you more about this, and our policies provide you with lots of information on what we do about things like anti-social behavior.
While we do hope that you find our website useful, and that you are able to find the information and reach the services that you need, we are always seeking to improve the website, and we would welcome your feedback and any suggestions that you may have. Additionally we are establishing a permanent website improvement forum and are actively seeking residents to join us in this. You can give us feedback on the website or express interest in joining the forum using an online form, or by emailing us at website.feedback@victoryhousing.co.uk.
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