Welcome to the Victory Housing Trust Web Site
Repairs Freephone:
The Victory Charter
July 2010 update: following an extensive consultation with our residents a new set of service promises (the Victory Charter) has been developed which our residents will shortly be asked to vote upon and prioritise. Once the vote has taken place and the results reported, the service planning and delivery of the new promises will commence.
For more information on the Victory Charter Click here
Emergency repairs and contact
If you have an emergency repair to report outside our normal hours (which are Monday to Friday, 8:00am - 5:30pm), then call our repairs reporting number on 0800 371860 and your call will be automatically redirected to our out-of-hours response service.
If you are homeless, or at risk of losing your home, North Norfolk District Council's
Housing Options Team can offer advice and assistance on 01223 849782.
Who we are
Victory Housing Trust is a registered provider of social housing which owns and manages over 4,700 properties in the North Norfolk area. We employ 80+ staff and have offices located in North Walsham and Fakenham and serve over 10,000 residents. Our corporate plan describes our vision, our mission and our objectives.
Audit Commission Inspection
Victory Housing were formally inspected by Audit Commission inspectors in October 2008. The inspectors report rated Victory as delivering a one star (fair) service currently, and as having "Promising Prospects" to improve services over time. For more information about the inspection, the report and to see the report in full please click here.
Our services
You can use our website to find out more about our housing services, including information on how to pay your rent and to obtain housing benefit and arrears advice. You can find out how we approach anti-social behaviour, you can report a repair or make a complaint. You can also find out who to contact at Victory should you need to.
Our publications and forms page includes our Residents Handbook (a key source of information for residents) as well as copies of our newsletters.
Our forms page contains various forms that you may need, such as applying for a mutual exchange or changing the way that you pay your rent.
We welcome the involvement of our residents in helping us to design and improve the services we deliver. If you are one of our residents and would like to get involved please see our resident involvement page which explains the options and opportunities around getting involved.
We do our best to provide you with an excellent service. Our customer service standards tell you more about this, and our policies provide you with lots of information on what we do about things like anti-social behavior.
While we do hope that you find our website useful, and that you are able to find the information and reach the services that you need, we are always seeking to improve the website, and we would welcome your feedback and any suggestions that you may have. Additionally we are establishing a permanent website improvement forum and are actively seeking residents to join us in this. You can give us feedback on the website or express interest in joining the forum by emailing us at website.feedback@victoryhousing.co.uk.
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