Welcome to the Victory Housing Trust Web Site
Introduction
Victory Housing Trust (formerly North Norfolk Housing Trust) is a charitable registered social landlord which owns and manages over 4,700 properties in the North Norfolk area. We employ 80 staff and have offices located in Cromer, North Walsham and Fakenham and serve over 10,000 residents.
Our Vision - Investing in Communities – seeks to emphasise the wider role and impact Victory has within the communities we serve and to demonstrate that our purpose goes beyond the bricks and mortar of the properties we own.
Our Mission - To become the housing provider of choice in the communities we serve – commits us to being the 'preferred' housing association for residents, potential residents and future partners. We aim to challenge ourselves to ensure Victory is the "best" however people wish to measure their preference.
Our first three Corporate Objectives reflect these aspirations and commit Victory to:
1. Providing first class housing services;
2. Developing, improving & maintaining homes to a high standard;
3. Building partnerships with residents & communities.
To support these Corporate Objectives we recognise that we need to provide a high level of customer care, challenge ourselves to continuously improve our services, ensure we respect equality and diversity and encourage and support our staff to achieve their best.
Our remaining Corporate Objectives reflect these commitments:
4. Providing a high standard of customer care;
5. Delivering continuous improvement & value for money;
6. Respecting Equality & Diversity;
7. Developing our people;
8. Managing Governance, risk and finance.
Our Values
Our Core Values seek to answer the question "What beliefs will guide our behaviour?" We have committed to being:
• Customer & Performance Driven
• Innovative & Challenging
• Open & Honest
• Positive & Proactive
• Staff & Teamwork Focussed