Access to Information and Advice

At Victory Housing Trust we understand that groups and individuals may be disadvantaged by not having access to our services.

Choice of communication method
To ensure that all customers have equal access to services and information we aim to provide information in the format preferred by individual tenants. This includes correspondence:-

• In large print;
• In Braille, or audiotape;
• By translation in a language of the Customer’s choice.

We will regularly ask tenants about their preferred method of communication.

Services to help communication
We offer a range of other services to aid communication with tenants.

These include:

• Translation services through  our partnership with INTRAN – a multi-agency interpreting and translation partnership for the Eastern Region - we are able to provide translation and interpretation services on demand;
• Signing services for the hard of hearing made available on request;
• Hearing loops available in reception area and interview rooms;
• Portable induction loops are available for use in meeting rooms and community facilities;
• Audio translations where required;
• Additional support to customers where required (e.g. in the completion of Housing Application Forms).

Access to our office
We aim to make sure that everyone is able to access our office by:

• Providing a lift;
• Providing reserved parking for disabled visitors;
• Offering home visits to those customers who are unable to travel to our offices.

Access to communal facilities and estates
To ensure access to our communal facilities and estates we will:

• Assess communal facilities ( laundry rooms etc) and carry out work to make sure that they are accessible;
• Improve the access around estates;
• Carry out adaptations to the external environment (e.g. removal of steps around estates, the provision of ramps and improved lighting);
• If you require any further information, please do not hesitate to contact us.