Equality and Diversity

At Victory Housing Trust, we are committed to ensuring equality of opportunity, access and fair treatment to everyone affected by our activities. That means we will:

• Promote and embed a corporate culture of equality of opportunity, access and fair treatment to all our customers, employees, contractors, agents, board members and stakeholders;
• Maintain and publish clear and transparent policies and procedures that promote equality, diversity and inclusion;
• Screen our policies and procedures to ensure they do not have a negative impact on particular individuals or groups;
• Assess the impact of Victory's policies and procedures and monitor and publish the outcomes achieved;

These are examples of some of the things we do:

• Avoid sending contractors to do repairs at a time when we know that a parent is doing a 'school run';
• Ask a contractor to wait longer if we know that someone has mobility problems so they have more time to get to the door;
• Offer early or late slots for repairs appointments for people who work;
• Repair something more speedily to increase security in a serious case of anti social behaviour, violence or harassment, or where there is a vulnerable person;
• Providing translation, large print and Braille services;

We want to deliver our services how and when you need them. If you need to receive our services in a different way, please contact us and let us know.