Service Standards & Policies
We aim to provide an excellent service to all of our customers. Our service standards set out clearly the service that you should expect from us. The service standards were re-published in July 2008 following review and amendment in close consultation with our residents. You can see all of our service standards by clicking on the link below:
(In order to view PDF documents, you will need Adobe Reader. Adobe Reader is usually pre-installed on most browsers, but if you do not have it, you can download it free from the Adobe website):
Housing Policies
We have developed policies to govern the key areas of our Housing services, these are listed below. Note that some of the policies are currently being updated, and hence have been taken of the web-site while the updating is completed, do contact us if you would like more information in the interim.
Victory Housing Trust Customer Care and Feedback Policy V2