Leaseholder Repairs

Repairs and Maintenance
If you are a leaseholder or shared owner of a flat, you are responsible for all repairs inside your property. Victory Housing Trust as landlord is responsible for carrying out repairs and maintenance to the communal areas, the outside areas and the structure and services of the building. The cost of these repairs is recharged to all the properties within the building.

 If you are a shared owner of a house, the lease for your property is a full repairing lease. This means you are responsible for repairs and maintenance to the structure and the inside and outside of your home.

The exact responsibilities for repairs may vary according to the type of home in which you live and the contents of your lease.

How to report a communal repair

You can report a repair in any of the following ways:

• You can request a repair by calling us on 0800 371860. Our Customer Services team are available on this number between 8:00am to 5:30pm Monday to Friday.  A Customer Service Adviser will forward your call to the appropriate contractor for the repair to be reported and an appointment to be made.

When reporting a repair you will need to give:

• Your name, address and telephone number
• Information about the nature of the problem and its location within your home
• The person taking your call will ask questions to try to identify exactly what the problem is, please be as specific as you can.

Depending on the type of repair, a surveyor may have to visit to find out exactly what work is needed. If this is required we will make an appointment with you.

If your repair is not an emergency you can also report your repair by email at repairs@victoryhousing.co.uk or you can send an online repairs request form.  Emails and On-line requests will automatically be sent to the Customer Services Team, the repair will always be processed on the next working day. Please do remember to include your address and a contact telephone number on the email to us.

Emergency Repairs
An emergency is defined as something which could not have been foreseen and which could cause danger to you or others’ health and safety, or serious damage and / or destruction to property.

If you have an emergency repair outside office hours, please call 0800 371860.  Please note that outside of our normal office hours this number is redirected to our out-of-hours service, which is for emergencies only.