Resident Satisfaction Levels

In late 2010 many of you took part in an important survey of residents. The survey focused on how happy you are with the way Victory Housing Trust (Victory) delivers services and maintains your homes. The survey was anonymous and carried out by an independent market research company - the National Housing Federation (NHF)’s Feedback Service.

The survey was sent to over 1,800 residents and over half of all residents took part (54%) - including 69% of sheltered tenants! More Victory tenants responded to the survey than at many other landlords.

The vast majority of tenants are happy with the overall services they receive from Victory Housing Trust. Victory’s overall satisfaction score of 88% is 7% above the Federation’s national average (81%) and 2% higher than the average found in a group of similar landlords. Just 7% of tenants are dissatisfied with overall services.

A copy of the fully 63 page report can be downloaded below, or the residents summary contains the key results from the survey.