Other Payment Methods

All new Residents are given a rent payment card, this identifies a your rent account so that payments made to retailers can be quickly and accurately credited to the your rent account. It holds no personal details about you or the amount of rent you pay or your account balance. To order a new or replacement payment card, please contact the Customers Services on 0845 300 6648

There are a number of ways you can pay your rent. We have increased the number of payment options to make it as easy as possible for you to do this. These payment options are set out below.

On-Line
Victory Housing is able to provide a secure Internet Payment Service which allow tenants to pay their rent online, free of charge, 24 hours a day, 365 days a year.

Simply enter their payment details (payments are accepted using debit cards) and, upon successful completion of a transaction will be emailed proof of payment.

Click here to make a payment on-line

Direct Debit or Standing Order
Payment by Direct Debit is encouraged as a quick and easy way to pay your rent. Paying by Direct Debit is easy to set up, and the monthly rent money payable to Victory will be taken from your Bank or Building Society on the 20th of each month. (Please note that you may also choose to pay your rent by Standing Order, which can be set up to include weekly, fortnightly or alternative monthly dates if preferred).

If you would like to set up a Direct Debit or Standing Order, the forms are available below, or request a form via the 'Contact Us' section of our web site.

Direct Debit Application Please complete and sign the form, ensuring that you put your Tenancy number in the reference number field - a member of our customer services team staff will be able to confirm what this number is if you do not know.

Standing Order Application Please complete the form and send it direct to your bank, ensuring that your Tenancy number is entered and your bank uses this as the 'reference'.

The efficiency and security of the Direct Debit scheme is monitored and protected by your own Bank or Building Society and if an error is made by them or by Victory, you are guaranteed a full and immediate refund from your branch of the amount paid.

Using your payment card at Payzone outlet or at the post office
PayPoint outlets are predominantly located in convenience stores and service stations in high-density populated areas. On average, these outlets are open for 91 hours per week, including evenings and weekends. PayPoint outlets are easily identifiable to tenants with their prominent branding and distinctive yellow logo. Your nearest PayPoint outlet can be found on the PayPoint website .

Cash payment is always accepted at PayPoint outlets, and debit card and cheque payments at the individual PayPoint's outlets discretion. There is no administrative charge and you will be issued with a receipt as proof of each transaction carried out.

At the Post Office, all you need to do is hand over the rent payment card at the counter along with their cash, cheque, or debit card. The transaction is processed and a receipt is printed for you to retain as proof of payment. The Post Office will accept cash, cheque or debit card (there is no administration charge).

Please note that Victory does not accept cash or cheque payments in person and only by post in exceptional circumstances (with the prior agreement of your Neighbourhood Officer).