At this time, due to the Coronavirus outbreak, our priority is to support the most vulnerable and to ensure the safety of our customers, staff and contractors. We continue to closely monitor and follow Government guidelines.
In the circumstances, our service is now heavily impacted and we are working hard to attend to emergency repairs and support our residents wherever possible.
Changes to your rent from April 2020
Each year, we review your rent and calculate any changes in line with government guidelines. For the last four years, rents have reduced on our social rented homes.
From April, guidelines say that rents can be increased by last September’s Consumer Price Index (a common measure of inflation), of 1.7%, plus an additional 1%.
Therefore, from April, most rents will increase by 2.7%.
The rent increases will help us build much needed new affordable homes, maintain existing homes and support a number of new projects to improve our existing homes and services.
Residents Annual Report
For the year ending 31 March 2019
Victory Housing Trust is both a registered charity and provider of affordable homes for those in housing need.
We are passionate about providing homes and creating communities for our residents.
We have dedicated support teams to help residents during their tenancy and beyond.
Using online surveys The Platform gives you the chance to get involved and help us improve the service we provide together.
We want to help create safe and secure communities where residents want to live.
Our Customer Services Team is your first point of contact for all enquiries. Whether you use live chat, call, email or write one of our Customer Service Advisers will try and resolve your enquiry at that first point.
We've contacted over 1000 of our most vulnerable customers to provide support where we can, ensure they are safe and have what they need. If you're looking for any advice or support, visit our website: https://t.co/a2pDfMIjp7 Hear an update from David, our Chief Exec below 👇 https://t.co/GXPyVf16ih