Covid-19 update
As lockdown restrictions ease, we’re pleased to say we’re beginning to reopen our housing and repair services. We want to reassure you that we are taking careful and considerate steps to ensure both our tenants and staff are safe. We appreciate this is a difficult time, but we’re here to listen, support and advise where we can.
We've made some changes
To help offer more local, personalised services that are designed around you, we’ve made some changes that may mean your housing or repairs providers have changed.
For Residents
We are passionate about providing homes and creating communities for our residents.
Support Services
We have dedicated support teams to help residents during their tenancy and beyond.
Anti-social Behaviour
We want to help create safe and secure communities where residents want to live.
Systems update
Following a recent cyberattack, we are now in a stage of carefully controlled recovery and our teams have safely and securely rebuilt our essential systems.
An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk.
We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.
Contact us
Our Customer Services Team is your first point of contact for all enquiries. Whether you use live chat, call, email, write or visit us one of our Customer Service Advisers will try and resolve your enquiry at that first point.
❗ We've been told that someone is knocking on doors in our communities saying they are from Victory or @GaswayServices. If you're not expecting us, don't be afraid to question - we will always show our ID. #ScamAware #Fraud #BeSafe https://t.co/vzvo7VJtbp