We continue to follow Government guidelines and our priority remains to support the most vulnerable and to ensure the safety of our residents, colleagues and communities.
Following the Government’s updated advice around the coronavirus pandemic, and the cautious easing of lockdown restrictions, we are pleased to say we are beginning the gradual reopening of certain services.
We want to reassure you that we are taking careful and considerate steps to ensure both our residents and colleagues are safe. We appreciate this is a difficult time; you may feel anxious about us visiting your home, but we are doing all we can to work as safely as possible.
We have now put together a plan to increase the level of services we're able to offer safely.
Please find below useful information or a number of frequently asked questions to provide guidance and help explain the impact on our services.
We have complied with the Government's guidance on managing the risk of COVID-19.
Changes to your rent from April 2020
Each year, we review your rent and calculate any changes in line with government guidelines. For the last four years, rents have reduced on our social rented homes.
From April, guidelines say that rents can be increased by last September’s Consumer Price Index (a common measure of inflation), of 1.7%, plus an additional 1%.
Therefore, from April, most rents will increase by 2.7%.
The rent increases will help us build much needed new affordable homes, maintain existing homes and support a number of new projects to improve our existing homes and services.
Residents Annual Report
For the year ending 31 March 2019
Victory Housing Trust is both a registered charity and provider of affordable homes for those in housing need.
We are passionate about providing homes and creating communities for our residents.
We have dedicated support teams to help residents during their tenancy and beyond.
Using online surveys The Platform gives you the chance to get involved and help us improve the service we provide together.
We want to help create safe and secure communities where residents want to live.
Our Customer Services Team is your first point of contact for all enquiries. Whether you use live chat, call, email or write one of our Customer Service Advisers will try and resolve your enquiry at that first point.
Victory Housing Trust has pledged to support the Norfolk Against Scams Partnership charter’s four key aims:
- Raising awareness of scams
- Prevention and protection
- Identification and recording
- Enforcement, access to justice and restoration