We continue to follow Government guidelines and our priority remains to support the most vulnerable and to ensure the safety of our residents, colleagues and communities.
Following the Government’s updated advice around the coronavirus pandemic, and the cautious easing of lockdown restrictions, we are pleased to say we are beginning the gradual reopening of certain services.
We want to reassure you that we are taking careful and considerate steps to ensure both our residents and colleagues are safe. We appreciate this is a difficult time; you may feel anxious about us visiting your home, but we are doing all we can to work as safely as possible.
We have now put together a plan to increase the level of services we're able to offer safely.
Please find below useful information or a number of frequently asked questions to provide guidance and help explain the impact on our services.
We have complied with the Government's guidance on managing the risk of COVID-19.
We are proposing to complete a Transfer of Engagements (TOE) whereby Victory will transfer all responsibility to Flagship Housing Group Ltd. Your feedback is important to us. We want to hear from as many residents as possible within the next six weeks to help shape and inform our proposal.
Residents Annual Report
For the year ending 31 March 2019
Victory Housing Trust is both a registered charity and provider of affordable homes for those in housing need.
We are passionate about providing homes and creating communities for our residents.
We have dedicated support teams to help residents during their tenancy and beyond.
Using online surveys The Platform gives you the chance to get involved and help us improve the service we provide together.
We want to help create safe and secure communities where residents want to live.
Our Customer Services Team is your first point of contact for all enquiries. Whether you use live chat, call, email or write one of our Customer Service Advisers will try and resolve your enquiry at that first point.
Victory Housing Trust has pledged to support the Norfolk Against Scams Partnership charter’s four key aims:
- Raising awareness of scams
- Prevention and protection
- Identification and recording
- Enforcement, access to justice and restoration
We have converted to a Community Benefit Society
Victory Housing Trust has now converted to a CBS (Charitable Community Benefit Society) a special type of not-for-profit organisation registered with the Financial Conduct Authority, specifically formed to benefit the community. Victory will no longer be registered with the Charity Commission and is now known as an exempt charity but will remain a charitable organisation. Victory continues to be regulated by the Regulator of Social Housing. Becoming a CBS does affect any of your rights under your tenancy agreement or lease, or any statutory rights that you may have. There will be no changes to the type of services we offer as a result of the conversion and this will not affect your rent or any services charges that you may pay.