Central Heating Advice

There could be a number of reasons why your central heating or hot water system is not working.  You may be able to fix the problem yourself by following the easy tips listed below.

If these do not cure the problem, contact Victory to arrange an appointment for an engineer to attend.


Please try these tips first:
  • Check that the gas/oil, electrical and water supplies to the heating appliance are turned on. It's surprising how easily they can get accidentally switched off.
  • If relevant, check that you have sufficient credit in your gas and electric card meters.
  • Check that the room thermostat is turned up and the clock timer/programmer is switched on.
  • Got a system with a permanent pilot light? Check that it hasn't gone out – this is a very common problem with older gas appliances.
  • Try putting your heating on maximum for a short while to see if you can get it back into action.
  • Have the clocks gone forward or back? Your clock programmer may need adjusting to the correct time.
  • Has there been a power cut recently? Your heating clock programmer may have returned to its factory settings when the power came back on. Test the central heating by setting it to come on in 15 minutes time - if that works, simply re-enter your preferred settings.
  • Do you have a customer-operated reset switch (not one that needs you to remove any casing)? These are usually found on the front of modern boilers.
  • Please check your appliance user manual to see if it needs resetting. Try turning the electrical supply to the boiler off and on - the switch is usually near the boiler or in the airing cupboard. This might reset your boiler and resolve the problem.
  • Could you have frozen pipes? In periods of long, cold weather, the condensate pipe of your boiler can freeze. Please see “My pipes have frozen” here

  • Are other gas appliances affected? If so the problem is bigger, you will need to contact Victory or your fuel supplier, to arrange an engineer to attend..
  • Some heating systems with a hot water cylinder may also have an immersion heater fitted as a back up to the heating appliance.  In the event of a boiler failure, you can switch on the immersion heater via the wall mounted switch / timer that is usually located within the same airing cupboard space.  Please remember to switch the immersion heater off once the heating appliance is operational again.

Still got a problem? Contact Victory to arrange an appointment for an engineer to attend on 0330 123 1860