Comments and Complaints

How did we do?

We hope that you are satisfied with the services we provide. However we realise there are times when you may want to complain or tell us how we can improve our services. No matter what type of feedback you want to give us, whether good or bad, we will take it seriously, treat you fairly and use it to improve our service.

Please contact us by phone, email, letter, or by using the feedback form below. Full details of our complaints procedures can be found at the bottom of this page.


If you don’t tell us, who will?

Customer Feedback Form

Note: Questions marked by * are mandatory

pdf document icon Complaints - Fact Sheet April 2018.pdf 375KB

pdf document icon Discretionary Payments - Fact Sheet April 2018.pdf 364KB

pdf document icon Customer Care Policy - February 2018.pdf 567KB