Our Customer Services Team is your first point of contact for all enquiries to Victory Housing, whether you use live chat, call, email, write or visit us one of our Customer Service Advisers will try and resolve your enquiry at that first point.

If your enquiry needs escalating to one of our Housing or Property specialists, the Adviser will take all the details and pass on the enquiry for you.


0330 123 1860



Visit us

Due to on-going refurbishments our reception will be closed from 16th December until 6 January.

Please use alternative methods to contact us.

We are sorry for any inconvenience caused by this work.

Comments and complaints

We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to put things right together as soon as they come to our attention.

Please contact us by phone, email, letter, or by using the feedback form here. 

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