Our Customer Services Team is your first point of contact for all enquiries to Victory Housing, whether you use live chat, call, email, write or visit us one of our Customer Service Advisers will try and resolve your enquiry at that first point.
If your enquiry needs escalating to one of our Housing or Property specialists, the Adviser will take all the details and pass on the enquiry for you.
0330 123 1860
Our office in North Walsham is open from Monday to Friday, 8.30am - 5.00pm each day, and closed on Bank Holidays, Saturdays and Sundays. Please make an appointment to help us give you a better service.
Comments and complaints
We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to put things right together as soon as they come to our attention.
Please contact us by phone, email, letter, or by using the feedback form here.