Our Customer Services Team is your first point of contact for all enquiries to Victory Housing, whether you call, email or write to us one of our Customer Service Advisers will try and resolve your enquiry at that first point.

If your enquiry needs escalating to one of our Housing or Property specialists, the Adviser will take all the details and pass on the enquiry for you.


0330 123 1860



Visit us

Due to Covid 19 restrictions our offices are currently closed. 

How to make a complaint

We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to work with you to put things right.

Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.


More information on how we handle complaints can be found in our complaints policy, complaints procedure and discretionary payments policy

To see our self-assessment against the Housing Ombudsman Complaints handling code click here.

You can tell us about your complaint in a way that's convenient to you by using one of the methods above.