Call us

0330 123 1860

Our call centre is open from 8.30am to 5pm. 

 

Outside of these hours, if you have an emergency repair (something which is causing significant damage to your home) you can contact us on the  number above.

Give us a compliment

Providing an outstanding customer service is important to us. If a member of staff has gone above and beyond we would love to know. Please complete this form to tell us all about it. 

Complaints and feedback

We aim to provide an outstanding service for our residents. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to work with you to put things right.

Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.

More information on how we handle complaints can be found in our complaints policycomplaints procedure and discretionary payments policy

To see our self-assessment against the Housing Ombudsman Complaints handling code click here.

You can tell us about your complaint in a way that's convenient to you by using one of the methods above.