Partnership with Flagship agreed

Our partnership with Flagship Group is now in place (as of 2 January 2019).

You can be reassured there will be no change for you as a Victory resident. Your tenancy agreement, your rent and the way we manage your home will not change. Victory and the staff you are familiar with will continue to be responsible for managing, repairing and improving your home, and Victory’s office will remain at Tom Moore House in North Walsham.

You can continue to contact us in the same way. All our contact details are on the Contact Us page.

As part of the partnership talks process we consulted with our residents. The consultation ended on 10 September 2018. A summary of the feedback is available here.

We will continue to work with you moving forward as the partnership grows and develops as your involvement and engagement is important for our success.

Resident Consultation Summary

In our Resident Consultation Summary document you can discover more about the Resident Consultation process as a whole, for example why we consulted with residents, who we consulted with and how we consulted.

You can also find out more about what we learnt from our residents, what our residents see as the main benefits of the partnership if it were to go ahead and if they had any concerns they would like to raise about the proposal. It also gave us the opportunity to discover what priorities our residents have with regard to new investment. 

Alongside this, the report summarises the number of responses we received and how our residents gave us feedback. We hope you find it useful.

Resident Consultation Summary.pdf 1MB

Our FAQ's document for residents has also been updated.  Residents FAQ's Updated October 2018.pdf 200KB

Frequently Asked Questions

As with all change we anticipate that there will be a lot of questions, so we have created the following PDF document containing frequently asked questions which are designed to give you more information about the process and what might happen over the coming months.

Download a copy of our frequently asked questions here:  Residents FAQ's Updated October 2018.pdf 200KB