Victory Housing Trust aims to provide our resident with secure and safe communities that people want to be a part of. However, from time to time the actions of others can have a negative impact us and can start to affect our day to day lives.

Is it Anti-social behaviour you are experiencing?

Examples of antisocial behaviour include, but are not exclusive to:

  • Domestic abuse - please see our Family Support page
  • Persistent Noise - such as loud music, arguing and shouting, dogs barking
  • Arson - This is a criminal offence, please contact us once you have reported this to the police.
  • Assault - This is a criminal offence, please contact us when you have reported this to the Police.
  • Drug Dealing - If you suspect drug dealing, you should report this to the Police immediately. Please report to us afterwards.
  • Drunk or Rowdy Behaviour - If the associated behaviour is of a criminal nature, you need to report this to the Police immediately. Once this has been reported, please contact us.
  • Gun or Knife Crime – This is a criminal offence and you need to report this to the Police. Once this has been reported please contact us.
  • Hate Crime - This is a criminal offence and is where an incident is motivated by hostility or prejudice based on disability, race, religion, transgender identity, sexual orientation. This needs to be reported to the Police immediately and then to Victory Housing Trust. For further information please see https://www.stophateuk.org/
  •  Sexual Offences – After reporting the offence to the Police, please make contact with us.
  • Threats (of Abuse or Violence) – This is a criminal offence, report to the Police Immediately and then contact us directly.
  • Verbal Abuse, Intimidation or Harassment (Including personally targeted Vandalism) – If the associated behaviour is of a criminal nature you need to report this to the Police immediately, and then report to Victory Housing Trust.
  • Group Disorder such as groups whose actions are causing criminal damage or threatening or intimidating residents. – If the associated behaviour is of a criminal nature you need to report this to the Police. Then contact Victory Housing Trust.
  • Unsanitary Conditions or Hoarding - Please contact us to report hoarding directly.
  • Dogs – Dog Barking - We want everyone to enjoy living in their home and we would ask all residents to be both considerate and tolerant. We would first suggest you have a friendly word with your neighbour as they may not be aware their pet is causing a disturbance. If the behaviour is Persistent and you do not feel safe approaching your neighbour, or you have tried and the situation has not improved then please contact us. Please contact the RSPCA if you have concerns about the welfare of a pet.
  • Dangerous Dogs - Some dogs can become aggressive and bite other people or animals. Under the law any dog (of any breed or type) can be considered dangerous in any place if it is not kept under control. The dog doesn’t have to bite anyone; it could just show aggressive behaviour that makes someone feel in fear for their safety. If you are in fear of your safety, please contact the Police immediately or report the dangerous dog. Please contact us once this has been reported to the Police.

  • Other Pet Issues – Dog Owners can be given an on-the-spot- fine if they do not clear up after their dog. Try speaking to your neighbour to make them aware of their responsibility. If you have tried speaking to them or do not feel able to, you can make a report.
    • If the offence took place on our land, please contact us and we may look to get in touch with the dog owner.
    • If the offence took place in a public area such as a pavement or park, please contact the your Local Authority who will make contact with your neighbour and possibly issue a fine if you are able to provide them with sufficient evidence.

 

If you are concerned about your safety or the safety of someone else, you must contact the Police immediately. 

Resolving Issues with your Neighbours

  1. We suggest that you approach your neighbour and have a friendly chat. If you explain the problem to them and how it is affecting you, they may well appreciate you letting them know. It may be that they are not aware they are causing a disturbance. People tend to be willing to listen when approached in person, and will generally want to help to resolve the issue with you. If your neighbour is not being reasonable then end the discussion.
  2. If the situation has not been resolved then we can help you to arrange mediation. This is an informal and confidential option that can help neighbours reach an agreement so you can live amicably. Issues such as noise, boundary disputes, parking spaces and the behaviour of others can be dealt with by mediation. Please contact us if you require more information about this option.
  3. If the above options have not worked for you then please get in touch with us to discuss the matter further.

Your Rights and Responsibilities

Your rights

You have the right to enjoy your home in peace, and so do your neighbours.  We take a tough line with people who behave badly in or around our properties, or who harass other people.

Your responsibilities

We will take immediate and strong action to stop and prevent anti-social behaviour, domestic abuse, racial or sexual harassment or hate crimes.  As the tenant you are responsible for the behaviour of everyone in your household and anyone who visits you.

A person who is guilty of anti-social behaviour is at risk of losing their home.  We will not hesitate to use the legal powers that we have to address anti-social behaviour, including getting court injunctions and evicting people.

We will also work with our partners, such as the police and the local authority, when they take action against our tenants to:

·         Get perpetrators to sign up to voluntary behaviour contracts

·         Use Community Protection Notices and if breached issue Fixed Penalty Notices and fines.

·         Ask courts to secure Injunctions and Criminal Behaviour Orders (CBO’s)

·         Publicise the action we have taken against individuals

·         If we think community safety is at risk ask a court to demote someone's tenancy, so that it is easier to evict them if they continue to cause problems

·         Take someone to court to apply to evict them

In every case, and at every stage, we will take the action we think most appropriate to the situation.

Our Commitments

Report ASB

Complainant's Details




Perpetrator's Details




Details of Incident