We have increased the number of payment options to make it as easy as possible for you. These payment options are set out below.

Direct Debit

Where possible, we prefer you to pay by Direct Debit. This way, your bank automatically transfers your correct rent amount to us on a fixed date and you never have to worry about missing a payment. This significantly reduces the risk of arrears building up on your account.

You can pay us by Direct Debit on any date of the month and we collect the payments via allpay Limited, a specialist payment company.

To set up a Direct Debit simply complete the form below or contact our Customer Services Team 

Online

Victory Housing provides a secure Internet Payment Service, provided by allpay, which allows tenants to pay their rent online, free of charge, 24 hours a day, 365 days a year.

Simply enter your payment details and upon successful completion you will be emailed proof of payment.

Text message

Use your payment reference and debit card to register at www.allpayments.net/textpay Text ‘Pay’ plus the code you set up during registration along with the amount you want to pay and your password (the last four digits of your debit card to 81025. Available anytime.

Telephone payments

Payments can be made by debit card over the phone, 24 hours a day, 7 days a week by calling Allpays’s automated telephone payment service on  0330 041 6497

Please ensure you have your payment reference ready; you will receive an authorisation number at the end of the process that you should keep as proof of payment.

Payment app

You can now pay your rent and service charges on the move. All you need to do is download the Allpay App onto your phone and then use your rent payment reference number and a debit card to complete your payment.

First time users need to register for the services via the App and, for security purposes, have to give a valid email address and mobile phone number. Confirmation of payment is then emailed to the user whenever a payment is made.

Visit www.allpay.net to register

Please note if your mobile phone number changes, you will need to update your account details on the Allpay website.

Service charges

Depending on the home you have, you may be asked to pay a service charge in addition to your rent. The service charge is used to pay from your rent because it is used to pay for any services or benefits that are shared between you and your neighbours. Refer to your tenancy agreement for details of the services included. If you think you will have problems making a payment or have any questions about your rent please contact our Customer Service Team.

For more information on paying your rent and service charges, click on the appropriate link below.