At Victory we will support you from the day you move into one of our homes to the day you leave.
Living in your Victory home
Tenancy Support Services
Our Tenancy Support Team are responsible for supporting our residents. They can help you to access services and benefits you may be unaware of or have difficulty accessing.
Employment Support Services
During this difficult time, our Employment Support team are here to help those who are at risk of losing or have lost their job due to Covid-19. We can help you to identify and access new job opportunities, as well as provide support for online courses to help you develop professionally and personally.
We want to help create safe and secure communities where residents want to live.
Animals in your home
Animals can be a great source of companionship and enrich our lives. While we understand that you may want a pet, we must consider the impact this can have on the animal, the property and your neighbours.
You must have written consent from Victory to keep any animals, birds or pets. If you do not get written consent, you may be asked to re-home your pet.
Tenants who already have existing pets without written permission can apply for retrospective permission. Victory will grant retrospective permission in the following circumstances:
Where the animal is being kept in accordance with the animal ownership policy, namely, provided the property type is suitable for keeping that number and type of pets and where no more than two cats or dogs are kept;
The existing pets are not causing any problems within the property, the communal area or to others in the locality of the property. Where the property type is not deemed suitable for keeping the animal, Victory may seek to assist you with a planned move to a suitable property or assist you to re-home your pets.
This exception does not apply to tenants who were clearly advised when they moved in to their property or before they obtained their pet, that they would not be given permission for such a pet to be kept in that type of property.
More information can be found in our 'Keeping animals in Your Home' Leaflet. This also includes guidance on what we usually grant or refuse permission for.
Victory also have a dog crate lending service and can help with the cost of neutering your dog, cat or rabbit. Please click on the links below for further information.
We have a zero tolerance policy towards fraud. Any reports of actual or suspected fraud will be taken seriously.
Fraud comes in many different forms. These are some of the types of fraud you may encounter:
- Housing Fraud - fraudulant Right To Buy claims, illegally sub-letting your property.
- Repairs and Maintenance Fraud - having work done that you are not entitled to.
- Procurement Fraud - theft of goods and supplies.
- Benefit Fraud - false housing applications and obtaining benefits you are not entitled to.
- Bribery - collusion between employee and customer or contractor and customer.
- Money Laundering - hiding the origin of the proceeds of crime such as sham transactions to make the source of the money appear to be genuine.
Please click here to report any incidents of suspected fraud
Ending your tenancy
Ending the tenancy - By You
Victory can give you a standard form to end your tenancy, and help you to fill it in.
- Give at least four weeks’ notice to us in writing. The notice period must end on a Sunday;
- Ensure your keys are returned to our office or put into the key safe provided by us by midday on the Monday after the termination date. If you do not return the keys you will be charged extra rent;
- Allow our staff and/or contractors access to the property within the final four weeks of your tenancy. The time and date of the visit(s) will be arranged in advance. You should also allow the new tenants to view the house;
- Leave the property, including loft spaces, garden and any sheds or garages empty clean and tidy;
- Remove all furniture, clothes and other personal belongings;
- Remove any rubbish;
- Clean all surfaces, fixtures and fittings, including toilet, bath, basin, kitchen units and sinks;
- Remove and dispose of all floor coverings unless they are in excellent condition and it has been agreed beforehand that they can be left;
- Leave the structure of the property and any fixtures and fittings (such as light fittings and kitchen units) in good condition;
- Remove any fittings that belong to you and repair any damage caused; and
- Make sure your rent is up to date and leave us a forwarding address.
If you fail to leave the property totally empty we will arrange to clear what is left and charge you for doing this. We will also charge you for any repairs needed to the structure, fixtures or fittings that are not the result of wear and tear.
Before you leave your home for the last time you should make sure you have:
- Read any gas, electric and water meters and sent the readings to the suppliers so they can close the account;
- Told the Council Tax department at the local authority;
- Told other service providers such as telephone and television services;
- Re-directed your post to your new address. Your local post office will be able to help you do this; and
- Tell us. If you leave the property without telling us, you will be responsible for the full rent and other bills until the date the tenancy ends legally.
Ending the tenancy - By Us
We can end your tenancy in certain situations. To do this we would need to get a Court Order by showing we have reason to end the tenancy.
The grounds we will use are:
- Not paying your rent
- Breaking the conditions of the tenancy, including your refusal to us to access your property to carry out repairs or annual heating appliance service checks;
- Causing damage to the property;
- Causing damage to any furniture we have provided;
- Being involved in anti-social behaviour or using your home for illegal purposes;
- Providing false evidence to get the tenancy; and
- If one partner has left due to suffering domestic violence and is unlikely to return. In this case the remaining partner will no longer have the right to stay in the property.
If we want to end your tenancy, we will give you notice as required by law. There are different types of notice depending on the type of tenancy you have. The notice tells you we are thinking of taking legal action. At that stage you must contact us to discuss the situation or to make arrangements to sort out the problem. If you do not, we may start possession proceedings through the County Court.
If you have a Starter Tenancy, your tenancy will end if we do not change it to a Fixed Term Tenancy at the end of the starter period.
If you have a Fixed Term Tenancy, your tenancy will end if we do not renew it at the end of the term.
There are other circumstances in which we may need to end your tenancy, for example, redevelopment of your home. If this were the case we would offer you alternative accommodation that suits your needs. We would still need the Court’s agreement to end a tenancy in this way. Your Tenancy Agreement also has details on how your tenancy can be ended by us.