Involving our residents in what we do is really important to us.
At the heart of resident involvement sits the Residents' Panel, managing and co-ordinating all involvement activities.
Resident Assemblies are a great way to engage with our residents. Enabling us to find out more about our residents and them us.
We recognise our role as a major landlord within the community and have set up a grant fund to support activities that have a positive impact on residents within our area of operation.
Together with Tenants
We’re committed to strengthening the relationship we have with our residents. That’s why we’ve signed up to the National Housing Federation’s ‘Together with Tenants’ campaign.
Victory Housing Trust is proud to support Together with Tenants - a project organised by the National Housing Federation to strengthen the relationship between housing associations and their tenants and residents.
The Federation has been working with tenants, residents, tenant representative groups, our members and others to understand what practical change is needed to address this. To drive action, they’ve created a four-point plan for delivering change across the sector.
An open consultation on the draft plan closed on the 19th April and we've agreed to be one of over 100 housing associations across the country who will be early adopters of the plan, once feedback from the consultation has been reviewed.
We are proud members of customer engagement experts TPAS who help us improve how we involve our customers and the wider community.
Membership means we have access to additional support and advice so by increasing our skills and knowledge we will be able to raise our engagement standards. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.