Leaflets

Below you can find a list of all our Leaflets. If you are unable to view or download any of our leaflets, or if you would like any further information please do not hesitate to contact us on 0330 123 1860.

 

Animals in your home Asbestos a guide for tenants Complaints: Putting things right Discretionary Payments
Animals in your home Asbestos a guide for tenants Complaints: Putting things right Discretionary Payments

Download a copy of our Animals in your home leaflet here;

Keeping animals in your home May -2017.pdf [pdf] 174KB

Download a copy of our Asbestos; a guide for tenants leaflet here;

Asbestos a guide for tenants.pdf 269KB

Download a copy of our Complaints: Putting things right leaflet here;

 Complaints - Putting things right.pdf 149KB

Download a copy of our Discretionary Payment leaflet here;

 Discretionary Payment Fact Sheet.pdf 156KB

 

Lettable Standard Living in your Victory home Living Independantly Preventing condensation and mould in your home
Lettable Standard Living in your Victory home Living Independently Preventing condensation and mould

Download a copy of our Lettable Standard leaflet here;

Lettable Standard Leaflet.pdf 1MB

Download a copy of our Living in your Victory home leaflet here;

 Living in your Victory Home.pdf 317KB

Download a copy of our Living Independantly leaflet here;

Living Independently Leaflet.pdf 102KB

Download a copy of our Preventing condensation and mould in your home leaflet here;

Preventing condensation and mould in your home.pdf 73KB

 

Service Standards: what residents can expect Your Five Year Fixed Term Tenancy explained Your Starter Tenancy explained Your rent and service charges explained - Shared owners and leaseholders
Service standards Your five year fixed term tenancy explained Starter tenancy explained Shared ownership explained

Download a copy of our Service standards leaflet here;

Service Standards March 2018.pdf 18MB

Download a copy of our Your Five Year Fixed Term Tenancy explained leaflet here;

 Your Five Year Fixed Term Tenancy explained.pdf 93KB

Download a copy of our Your Starter Tenacy explained leaflet here;

 Your Starter Tenancy explained.pdf 77KB

Download a copy of our Rent and service charges explained - Shared Owners and Leaseholders leaflet here;

   Rent and Service Charges explained - Shared Owners and Leaseholders.pdf 430KB

 

Rent and service charges explained - Tenants      
rent1      

Download a copy of our Rent and service charges explained leaflet - Tenants here;

 Rent and Service Charges explained - Tenants.pdf 415KB