We do not hold our own waiting list, instead our homes are allocated to customers who have registered on the local council’s housing register in the areas where our homes located.

Use the map below to find your local council and their contact details.

Select your region

Norwich Great Yarmouth North Norfolk Broadland South Norfolk Breckland King’s Lynn and West Norfolk

If you would like us to help and support you in making an application for a home then please contact a member of our Customer Services Team on 0330 123 1860.

Mutual Exchange

Council or housing association tenants may be able swap their home with another council or housing association tenant.

A tenancy exchange (also called a mutual exchange) allows you to swap your home with another council or housing association tenant anywhere in the UK. Tenants arrange tenancy exchanges themselves, often with the help of tenancy exchange websites. This is different to a tenancy transfer, where your landlord transfers you to a new tenancy in another council or housing association property.

You must get permission for a mutual exchange and follow the proper process. You could be evicted if you try to exchange your tenancy without permission. The tenant you are swapping with must also get permission from their landlord.

 

Permission can be withheld if:

  • You are subject to a possession order or a suspended possession order.
  • You have been given notice of seeking possession.
  • The home you would like to exchange into is either too big or too small for your needs.
  • The home you would like to exchange into is adapted to be suitable for tenants with disabilities that no member of your family will require.
  • If you do not have a clear rent account.

You can register on the Exchange Locata, HomeSwapper or House Exchange websites (all linked below) which are a simple way to find an exchange partner. You can access these websites from home, libraries or the computer in our reception. You can even receive text messages to advise you when people register with a property that matches your needs. Also homes are sometimes advertised in local shops or local newspapers.

Please remember that:

You should inspect your potential new home carefully before deciding to make your exchange. Remember you have to accept your new exchange property in its present condition if you exchange
Either party may withdraw from the Mutual Exchange at any time before all new tenancies have been signed
We have 42 days to respond to your request for permission to exchange
You should never accept any offer of a payment to carry out an exchange. This is illegal and could lead to you losing your home

If you are a tenant of another Housing Association or Council then you should contact your landlord first.

https://www.homeswapper.co.uk

http://www.houseexchange.org.uk/

https://www.exchangelocata.org.uk/

Preserved Right to Buy

Right to Buy allows most council tenants to buy their council home at a discount.

The Preserved Right to Buy is available to residents whose home was previously owned by the council, then sold to us while they were occupied.

Some Victory tenants have the Preserved Right to Buy as they were previous council tenants whose properties were transferred to Victory while they were still living in them.

North Norfolk District Council transferred their housing stock to Victory on 13th February 2006.

If you were a council tenant with North Norfolk District Council on that date and continued to be a tenant with Victory following the stock transfer, you may be eligible to exercise a preserved Right to Buy.

You can apply to buy your home under Preserved Right to Buy if:

  • It’s your only or main home
  • It’s self-contained (example not a house share, but a house in which the kitchen and bathroom are used only by your household)

 Your house is exempt from Right to Buy if:

  • It is considered to be housing for elderly people, or people of pensionable age (for example, sheltered housing)
  • It is a property for disabled 

 

 

Discounts

You can get a discount on your home when you buy it through Right to Buy.

The maximum discount is £84,200 (or up to £112,300 if you live in London). A few things are considered when working out how much discount you will get. These are:

  • How long you’ve been a tenant
  • What type of property you’re buying
  • The value of your home

Your discount will reduce if we’ve spent money building or maintaining your home:

  • In the last 10 years – if we built or bought your home before 2 April 2012
  • In the last 15 years – if you’re buying your home through Preserved Right to Buy, or if we bought your home after 2 April 2012

You won’t be able to get any discount if we’ve spent more on your home than it is now worth.

The offer

If you’re eligible to buy, we will make an offer to buy your house. This offer will tell you:

  • The price we think you should pay for your home and how we worked it out
  • Your discount and how it was worked out
  • A description of the property and any land included in the price
  • Estimates of any service charges for the first five years
  • Any known problems with the property’s structure

 

You will then need to decide if you still want to buy your house:

  • You’ll have 12 weeks after you get your offer to tell us if you still want to buy
  • We’ll send you a reminder if we haven’t heard from you. You’ll have 28 days to reply to the reminder, or we could withdraw your application
  • You can pull out of the sale and continue to rent at any time

 

If you disagree with the offer:

  • You must contact us and tell us why

 

If you think we’ve set your home’s value too high, you must write to us and ask for an independent valuation within three months of getting the offer. A district valuer from HM Revenue and Customs will then visit your home and decide how much its worth. You then have 12 weeks to accept their valuation or pull out of the sale

Selling your home

If you sell your home within 10 years of buying it thought Right to Buy, you must first offer it back to us.

The property should be sold at the full market price, which we will agree together.

If you don’t agree with us, a district valuer will say how much your home is worth and set the price. Their valuation won’t cost you a penny.

If we don’t agree to buy it within eight weeks, you can sell your home to anyone.

If you decide to sell your home in the first year of buying it, you’ll have to pay back all of the discount you received. Over the next five years, the amount of discount you’ll have to pay back if you sell is:

  • 80% of the discount in the second year
  • 60% of the discount in the third year
  • 40% of the discount in the fourth year
  • 20% of the discount in the fifth year


The amount you pay back depends on the value of your home when you sell it.

We may limit who you can sell your home to if:

  • It’s in the Broads national park
  • It’s in an ‘area of outstanding national beauty’

Help and advice

We can offer you advice about:

  • How to complete your Right to Buy application
  • Whether the scheme is right for you
  • How much it is going to cost
  • Your eligibility

The Right to Buy Agent service offers free advice on things like:

  • The Right to Buy process
  • Eligibility
  • Filling out your application form
  • Where you can get financial and legal advice
  • What to do if your application is delayed

 

Website: https://righttobuy.gov.uk/agent-service/

Telephone: 0300 123 0913

The Money Advice Service offers free, impartial advice about money, including buying a home and taking out a mortgage.

Money Advice Service

Website: https://www.moneyadviceservice.org.uk/en

Telephone: 0300 500 5000

Joint Application

You can make a joint application with:

  • Someone who shares your tenancy
  • Up to three family members who’ve lived with you for the past 12 months (even if they don’t share your tenancy)
  • If your application includes family members who are not tenants, we will require evidence that they have resided in the property for a minimum of 12 months prior to your application, unless they are your spouse or civil partner:
  • Photographic ID (copy of any of the below)
    • Driving Licence
    • Passport
    • EU ID card

AND

    • Address ID (copies of any of the following, one dated this month and one dated 12 months prior to application)
    • P45, P60, Payslip
    • Benefit or Pension claim letter, book or card
    • Council tax bill
    • Utility bill
    • Bank or credit card statement

 

Applying

If you are eligible, please complete both the forms below and return to our office with copy evidence of ID for each person wishing to join the Right to Buy:

Legal Team

Flagship Group
31 King Street
Norwich, Norfolk
NR1 1PD

We will confirm your eligibility within four weeks of receiving your application. If you are not, we will let you know why.

You can make a joint application with:

  • Someone who shares your tenancy
  • Up to three family members who’ve lived with you for the past 12 months (even if they don’t share your tenancy)

Right to Acquire allows housing association tenants to buy their home at a discount. You can apply to buy your home if you’ve been a tenant of a public sector landlord for a qualifying period of three complete years.

In order to apply, your home must have been:

  • Built or bought by us after 31 March 1997 (and funded through a social housing grant provided by the Housing Corporation or local council)
  • Transferred from a local council to us after 31 March 1997

If your home is located within a ‘designated rural area’ it won’t be eligible for Right to Acquire. A full list of these areas can be found on the government’s website

The home you want to buy must also be:

  • A self-contained property (i.e. not a house share, but a house in which the kitchen and bathroom are used only by your household)
  • Your only or main home

You can make a joint application with:

  • Someone who shares your tenancy
  • Up to three family members who’ve lived with you for the past 12 months (even if they don’t share your tenancy)

 

You can’t use Right to Acquire if:

  • You are being made bankrupt
  • A court has ordered you to leave your home
  • You are a council tenant (you may be able to use Right to Buy instead)
  • You have ‘Preserved Right to Buy’

Discounts

You can get a discount of between £9,000 and £16,000 on the price of your property. We’ll tell you what discount you get when you apply for your home. The amount of discount you’ll get depends on where you live in the UK.

You discount might be reduced if you’ve used Right to Acquire or Right to Buy in the past.

The Offer

If you’re eligible to buy, we will make an offer to buy your house. This offer will tell you:

The price we think you should pay for your home and how we worked it out

  • Your discount and how it was worked out
  • A description of the property and any land included in the price
  • Estimates of any service charges for the first five years
  • Any known problems with the property’s structure

You’ll then need to decide if you still want to buy your house:

  • You’ll have 12 weeks after you get your offer to tell us if you still want to buy
  • We’ll send you a reminder if we haven’t heard from you. You’ll have 28 days to reply to the reminder, or we could withdraw your application
  • You can pull out of the sale and continue to rent at any time

 

If you disagree with the offer:

  • You must contact us and tell us why
  • If you think we’ve set your home’s value too high, you must write to us and ask for an independent valuation within three months of getting the offer. A district valuer from HM Revenue and Customs will then visit your home and decide how much its worth. You then have 12 weeks to accept their valuation or pull out of the sale

 

Applying

If you are eligible, please complete both the forms below and return to our office with copy evidence of ID for each person wishing to join the Right to Acquire:

Legal Team

Flagship Group
31 King Street
Norwich, Norfolk
NR1 1PD


We will confirm your eligibility within four weeks of receiving your application. If you are not, we will let you know why.


You can make a joint application with:
• Someone who shares your tenancy
• Up to three family members who’ve lived with you for the past 12 months (even if they don’t share your tenancy)

Voluntary right to buy

The Government has announced a second Voluntary Right to Buy pilot scheme for a small number of housing associations in the Midlands.

We are not one of these, and currently do not offer Voluntary Right to Buy.

If you have any questions regarding the Voluntary Right to Buy, you can visit the Right to Buy website to speak to one of the Government’s Right to Buy Agents.