Performance Information

Victory constantly measures and records performance across all service areas so that we can identify where we need to improve, and so we can monitor our achievements against our standards and targets for our residents and our regulators. We summarise our performance every three months into our Operations Performance Report and formally report this to our Board.

Feedback Performance Information

Please select the link below to view our Feedback Performance information:

Annual Customer Feedback Summary 2017_18.pdf

Payment Performance Information

Payment performance data published in accordance with Public Contracts Regulations 2015 (PCR)

Financial Year

Proportion of valid & undisputed invoices paid within 30 days in accordance with regulation 113

The amount of interest paid to suppliers due to a breach of the requirement in regulation 113

The amount of interest that Victory was liable to pay due to a breach of the requirement in regulation 113
2015/2016 95.7% £ nil -
2016/2017 98.4% £ nil £324.37
2017/2018 99.47% £ nil £466.56


Resident Satisfaction

More than 2,000 Victory residents took part in our resident satisfaction survey. Thank you to everyone who took the time to tell us their thoughts.

A copy of the full report can be downloaded below:

Victory Housing STAR Survey 2017.pdf 1MB