Fair Processing Notice

Victory LogoFair Processing Notice

When Victory Housing Trust is processing your information or your requests for information we will do so with honesty and respect. We will work in partnership with you and the Information Commissioner in promoting good practice and transparency in the access and use of your personal information. We will regularly review your information and make necessary changes to the service and information handling process when you, the law or the Information Commissioner request such changes. 

We will comply with the Data Protection Act 1998 (Act) and connected law ensuring your personal information is protected and processed in accordance with the law.

All of the information you provide is made safe and secure in accordance with the Data Protection 1998 (Act). It will be used to update your records and will be securely stored on our computer and paper based filing systems. Victory may use this information to contact you about your tenancy, send newsletters and inform you about other resident opportunities. Where necessary we will share relevant information with partners e.g. maintenance contractors, to assist them and you to make appointments, attend your property to carry out the repairs and/or services. We will share information in a secure manner to ensure your needs are met and to meet the health and safety obligations we have as an employer when delivering a service. 

We will share relevant information with third parties where we are legally required to do so and in line with the Act. Some examples are:

  • The prevention or detection of crime and fraud 
  • The apprehension or prosecution of offenders 
  • The assessment or collection of tax or duty owed to customs and excise 
  • In connection with legal proceedings 
  • In relation to the physical or mental health of an individual, where disclosure is required to protect them or others from serious harm
  • For research and statistical purposes
  • In order to carry out or contractual obligations 
  • In order that third parties can carry out our duties on our behalf
  • To comply with the law

We hold personal and sensitive information about our employees, board members, employment applicants, tenants, leaseholders, housing applicants and suppliers. All individuals have a right to privacy and Victory is bound by the Act.  Our Policy demonstrates our commitment to the principles of the Act. It aims to protect and promote the rights of individuals. Our policy is supported by a number of procedures and training.

You may view our Data Protection Policy by clicking the link below:

 Data Protection Policy December 2016.pdf 63KB

You may request a copy of your personal information, for more details please contact the Data Protection Team at Victory Housing Trust or click the links below.

Subject Access Request Customer Leaflet.pdf 128KB

Subject Access Request Form.docx 21KB


Links to other websites

Our website contains links to other websites that we feel may be useful to you. Victory Housing Trust are not responsible for the protection and privacy of any information which you provide whilst visiting these other websites. Please do read the privacy statements on any website that you visit.

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