Repairs & Maintenance

Victory Vans

Each year we invest money in residents' homes to keep them in good condition and to improve them. Our decisions are based on the information we have about your home (e.g. when major work was last carried out), together with what you have told us and what our surveyors say about your home. We aim to carry out repairs quickly and efficiently and ensure that work is carried out with the minimum disruption.

It is important that you report a repair as soon as you notice it to help us take the appropriate action and keep homes in good order.

The responsibility for looking after your home is a joint one. We are responsible for most repairs but you are also responsible for some, including any damage you have caused, even if it was an accident.