Report a Repair

Depending on the type of repair, a surveyor may have to visit to find out exactly what work is needed. If this is required we will make an appointment with you. Before you report a repair check to make sure the repair is Victory’s responsibility - Your Repair Responsibilities?


For Emergency Repairs:

For emergency repairs ( like burst pipes or gas leaks ) please telephone us immediately on 0330 123 1860. Our lines are open 24 hours.


For Non-Emergency Repairs:

You can also fill in our Online repairs form or visit our office at North Walsham
( Monday to Friday, between 8:30am and 5pm. )

Online Repairs Form

When you report a repair you will need to give us:

  • You name, address and telephone number.
  • Information about the problem and where it is within your home.