Total results: 12
  1. Are carbon monoxide and smoke alarms fitted in all properties?

    Carbon monoxide alarms are only fitted in properties with certain features or heating systems. The required amount of smoke alarms will be fitted in all properties.

    1. Fire FAQs
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  2. Can I bleed my radiator?

    We advise against bleeding radiators. Most systems are pressurised and bleeding the radiator will reduce the pressure which will cause the boiler to fail. Please call us to book a repair appointment.

    1. Water
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  3. Can I get a smart meter fitted and do I need to request permission?

    If you wish for a smart meter to be fitted in your property, we can provide a letter confirming we give permission for this as this will be required by most energy providers before carrying out the fitting.

    1. Water
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  4. Can I get Sky/Virgin/Cable TV installed in my home?

    Yes this may be possible, but permission would need to be obtained for installing a satellite dish to the property.

    1. TV FAQs
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  5. Can I rearrange or change a gas service appointment?

    Appointments can be rearranged but are subject to deadlines. To reschedule an appointment, make contact with our Customer Service Team on 0330 123 1860.

    1. Gas FAQs
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  6. How can I change an electrical check?

    Appointments can be rearrange but are subject to deadlines. To reschedule an appointment, make contact with our Customer Service Team on 0330 123 1860.

    1. Electric FAQs
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  7. How often should I test my smoke detector?

    It is recommended that the detectors are tested every week and also test your CO alarm if fitted.

    1. Fire FAQs
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  8. What is an electrical check?

    An electrical check is a 5 yearly review of the integrity of the electrical infrastructure of your property.

    1. Electric FAQs
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  9. What is involved in an annual gas service?

    The engineer will visually inspect your meter, ECV, check the Co levels and flue on the boiler and visually inspect pipework and radiators where visible. They will also check your Co detector and smoke detectors.

    1. Gas FAQs
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  10. What should I do if I smell gas?

    Turn off the gas at the meter and open doors/ windows. Do not to smoke, light a fire or use electrical switches until the problem is fixed.

    Call Cadent Gas Emergencies on 0800 111 999

    1. Gas FAQs
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  11. Who do I speak to about a problem with my television (TV) aerial?

    If your property is serviced by a communal aerial then contact our Customer Services Team on 0330 123 1860. If your property is serviced by an individual aerial then you would be responsible for the maintenance and repairs.

    1. TV FAQs
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Total results: 12